Refund Policy

Refund Policy

At estoreal.com, we are committed to providing a seamless shopping experience. In the event that a refund is necessary, our process ensures efficiency, clarity, and fairness.

1. Refund Authorization

Refunds are processed only after the returned merchandise is received and thoroughly inspected by our quality team. Upon approval, the refund process begins within 14 business days.

2. Refund Method

Refunds will be credited directly to the original payment method used during checkout. Please allow an additional 3–5 business days for your financial institution to reflect the funds.

3. Non-Refundable Items

Original shipping charges are non-refundable.

When the return is not due to our error, return shipping costs may be deducted from your refund amount.

For assistance or to request an exchange, please contact our support team at support@estoreal.com